Refund & Return Policy

Refund & Return Policy – Zelora Paris (Qatar)

Effective Date: 01-11-2025

At Zelora Paris, we prioritize your satisfaction. Our refund and return policy is designed to comply with Qatar’s Consumer Protection Law while providing a smooth shopping experience.

1. Eligibility for Returns

Products can be returned within 7 days from the date of delivery.
To be eligible, items must:
- Be unused and in their original condition.
- Be in the original packaging with all tags intact.
- Be accompanied by proof of purchase (invoice or order confirmation).
Non-returnable items:
- Personalized or custom-made products (unless defective).
- Products damaged due to misuse, accidents, or wear and tear.

2. Return Process

Contact our Customer Support team via email or phone within 14 days of delivery.
Please provide your order number, item details, and the reason for return.
Our team will provide instructions for return shipment or drop-off.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refunds

Refunds are processed within 7-14 business days after receiving and inspecting the returned item.
Refunds will be issued via the original payment method.
Shipping charges (if any) are non-refundable, except when the return is due to our error or defective products.

4. Exchanges

Exchanges are allowed if the item is defective, damaged, or incorrect.
If you wish to exchange for a different product, you must first return the original item for a refund and place a new order.

5. Defective or Damaged Products

If a product is defective or damaged upon delivery, please notify us within 7 days of receiving it.
We will arrange for a replacement, repair, or full refund at no additional cost.

6. Governing Law

This Refund & Return Policy is governed by the laws of the State of Qatar.
Any disputes will be resolved according to Qatari Consumer Protection Law No. 8 of 2008.

Contact Us:
📧 Email: info@zeloraparis.com
📞 Phone: 00000000
📍 Address: Doha, Qatar