Refund & Return Policy
Refund & Return Policy – Zelora Paris (Qatar)
Effective Date: 01-11-2025
At Zelora Paris, we prioritize your satisfaction. Our refund and return policy is designed to comply with Qatar’s Consumer Protection Law while providing a smooth shopping experience.
1. Eligibility for Returns
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Products can be returned within 7 days from the date of delivery.
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To be eligible, items must:
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Be unused and in their original condition.
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Be in the original packaging with all tags intact.
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Be accompanied by proof of purchase (invoice or order confirmation).
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Non-returnable items:
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Personalized or custom-made products (unless defective).
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Products damaged due to misuse, accidents, or wear and tear.
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2. Return Process
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Contact our Customer Support team via email or phone within 14 days of delivery.
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Please provide your order number, item details, and the reason for return.
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Our team will provide instructions for return shipment or drop-off.
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
3. Refunds
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Refunds are processed within 7-14 business days after receiving and inspecting the returned item.
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Refunds will be issued via the original payment method.
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Shipping charges (if any) are non-refundable, except when the return is due to our error or defective products.
4. Exchanges
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Exchanges are allowed if the item is defective, damaged, or incorrect.
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If you wish to exchange for a different product, you must first return the original item for a refund and place a new order.
5. Defective or Damaged Products
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If a product is defective or damaged upon delivery, please notify us within 7 days of receiving it.
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We will arrange for a replacement, repair, or full refund at no additional cost.
6. Governing Law
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This Refund & Return Policy is governed by the laws of the State of Qatar.
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Any disputes will be resolved according to Qatari Consumer Protection Law No. 8 of 2008.
Contact Us:
📧 Email: info@zeloraparis.com
📞 Phone: 00000000
📍 Address: Doha, Qatar